Privacy Policy

 

This privacy policy sets out how Mantra Holidays UK ltd uses and protects any information that you give us when you use this website and otherwise communicate with Mantra Holidays.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, or booking a holiday with us, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Protecting & respecting your privacy

 

In order to process your booking, ensure we meet your requirements, and run smoothly we Mantra Holidays UK Ltd require using information you provide such as name, address, and any special requirements etc. We take full responsibility in ensuring that proper security measures are in place to protect your information. We may need to pass this information to the relevant suppliers who are part of your travel arrangements, like Airlines, Hotel, Transport companies, Eurostar, Eurotunnel, ferry companies etc. This information may also be provided to security and credit card companies, customs, immigration if required by them or as required by law. We will not pass on any of your information to anyone who does not carry any part in the arrangement of your holiday. As we require this information to be passed on to the relevant suppliers, in making this booking, you consent to this information being passed on to the relevant persons.

Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy.

This policy (together with our Terms & Conditions of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, and how we will use it.

 

Information we may collect from you

 

Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our site, subscribing to our services, or requesting further services. We may also ask you for information when you report a problem with our site. If you contact us we may keep a record of that correspondence. We may also ask you to complete a survey that we use for research purposes, although you are not obliged to respond to them.

Mantra Holidays UK Ltd are responsible for deciding how we hold and use your personal data. We are required under Data Protection Legislation to notify you of the information contained in this Privacy Notice.

 

What we collect

 

Based on what service we have provided to you and what our relationship with you is we may collect the following data:

When you enquire to make a booking:

• name and title

• contact information including email address, telephone number etc.

• Date of birth, Gender, Passport copies, dietary requirements

• Debit or Credit card details

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

• other information required in order to provide a quote

 

Please note, however, that in certain circumstances it may be still lawful for us to continue processing this information even where consent has been withdrawn, if one of the other legal bases described below is applicable.

 

Legal Basis for processing data

 

Mantra holidays UK Ltd. processes data, as it is necessary to fulfil a contract with you, for example to arrange your holiday. Mantra holidays UK ltd processes data for legitimate business interests, for example to promote our products that are similar to your previous purchase or enquiry. You will always be given the right to opt-out.

We are permitted to process your personal data in compliance with Data Protection Legislation by relying on one or more of the following lawful grounds:

• You have explicitly agreed to us processing such information for a specific reason.

• The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you.

• The processing is necessary for compliance with a legal obligation we have.

• The processing is necessary for the purposes of a legitimate interest pursued by us, which might be:

• provide services to you;

• ensure that our customer holiday details are well managed.

• ensure that complaints are investigated;

• evaluate, develop or improve our services; or

• keep our customers informed about relevant services, unless you have indicated at any time that you do not wish us to do so.

 

How long will we hold your data for

 

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will act appropriately to anonymise this data.

 

Marketing Information

 

We may use your information from time to time to inform you by email and telephone, text (or similar) messages, or other electronic means, about our products, offers and services which may be of interest to you. You may at any time, request that we cease or do not send such information by one, some or all channels, by contacting us using the contact details set out on our website.

 

Security of Information

 

We are committed to safeguarding and protecting personal information and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal information provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal information transmitted, stored or otherwise processed. Mantra Holidays has implemented various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. Mantra Holidays regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. Mantra Holidays is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise. We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.

 

How we use cookies

 

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Privacy Policy for Mantra Holidays Ltd

 

At Mantra Holidays, accessible from www.mantraholidays.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mantra Holidays and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. Our Privacy Policy was generated with the help of GDPR Privacy Policy Generator from www.gdprprivacynotice.com

 

General Data Protection Regulation (GDPR)

 

We are a Data Controller of your information.

Mantra Holidays Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• Mantra Holidays Ltd needs to perform a contract with you

• You have given Mantra Holidays Ltd permission to do so

• Processing your personal information is in Mantra Holidays Ltd legitimate interests

• Mantra Holidays Ltd needs to comply with the law

Mantra Holidays Ltd will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.

• The right of rectification.

• The right to object.

• The right of restriction.

• The right to data portability

• The right to withdraw consent

 

Log Files

 

Mantra Holidays follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

 

Like any other website, Mantra Holidays uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.

 

Privacy Policies

 

You may consult this list to find the Privacy Policy for each of the advertising partners of Mantra Holidays.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Mantra Holidays, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Mantra Holidays has no access to or control over these cookies that are used by third-party advertisers.

 

Third Party Privacy Policies

 

Mantra Holidays’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

 

Children’s Information

 

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Mantra Holidays does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

 

Online Privacy Policy Only

 

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Mantra Holidays. This policy is not applicable to any information collected offline or via channels other than this website.

 

Consent

 

By using our website, you hereby consent to our Privacy Policy and agree to its terms.